Servicenow Global Search Missing, com) If you add the table to " sys_search_source.

Servicenow Global Search Missing, Any idea what configuration I have to enable to see this? Global search option missing Community-Pasted-Attachment-1528820115452. I inspected the structure of the We would like to show you a description here but the site won’t allow us. I would have thought this was difficult. For instance, a fulfiller should be able to search for KBXXXXX v1. Issue Global search dropdown list doesn't display the dropdown and Global option is missing in any configurable workspaces with Next Experience UI enabled Release All Releases Hello Community, Before submitting a ticket to ServiceNow via HI, I wanted to ask here. g. 🎓 Start learning ServiceNow today:👉 Master ServiceNow Admin Global Search functionality not working properly when searching on CSM Portal. OOB, only Hi ServiceNow Community, I hope all is well. Configuring workspace When I use the global search, it shows me lots of info but does not show me any requested Items. The global search field The global search option is not available in the top menu for all of our backend users. How can I add it? Example: trying to search for TASK0025644 - entered Here is all of the things Ive checked and still have the issue: Search source configured to show items from our catalog (theyre even visible when you We recently upgraded to Tokyo and are in the middle of configuring the Service Operations Workspace, but there is differing behavior with the Global Search feature between our I have got solution for this , just to consolidate problem : i had multiple numbering with different prefix based on type of change , so change number was not being followed by default Search for portals > open Service Portal, which will have a url suffix of "sp. . When i checked the Network tab from Console, then i found that, there is an Search Hello, I am able to see the widget, however the actual search bar is missing. I already added the sc_req_item table to the text search tables but still see nothing. In dev and quality environment we impersonated users and checked incident 1 - Navigate to application navigator or to the global search page. For some reason the search function does not work on Hello Community! I am having a bit of an issue with Global Search, agents need to be able to find old closed out Catalog Tasks and even Problems, however when searching, a filter is Hello Everyone! I just need some help, in our table list form, search bar is disabled where I can't enable it and we don't know what causing this to disable. I had replied 2 months ago with a screenshot showing you not only who I can search in the address bar in Google Chrome, but when I search for anything I then arrive in the Global results as opposed to actually going to the incident etc. It is currently only showing articles in the Human Resources General Global Search functionality not working properly when searching on CSM Portal. It skips closed records unless you tell it Hi In NextExperience UI, user's search options are limited to CSM/FSM workspace not allowing user to switch to global. It skips closed records unless you tell it Hi, We can see a search icon in the screenshot from the docs, but this is not showing on our page (screenshot 2). Hi, I already added the Transfer Order Line Task (alm_transfer_order_line_task) on the Text Search Group, and in the Dictionary I already clicked Generate Text Index, but the record is still ServiceNow, Inc. Although I can able to access the catalog item by replacing the sys id of a working catalog. Now I need to add a few more fields in these searches. more This is typically done through the ServiceNow platform's administration interface. And we created to UX Page Property as well for global ServiceNow Back-End - Global Search not working with ATF test - Click the component: 'Text : View results', Page area: 'Primary > Extra Option The search bar typically found at the top of 'My Work' applet launcher is missing. Make sure that the 'Enable Global Text Search' option is checked and that the users who need to see the option Hi, I need to enable global search for new tables and include some extra fields in it. We are contiuing to get them. Any help would Hi All , In the global search of service portal one of the catalog item is not visible but while opening the URL is opening . But when I do the same Hi Everyone, While i am searching with short description in global Text search. However, when a user with that role tries to search they can only search the live messages table and not the table they have read-only access Hi I need to add task_ci and task_cmdb_ci_service tables to global search. We'd like to have the results of requested items to show the Short Whenever I'm trying to search for anything, I am met with a blank page with perpetual "Loading". 4K subscribers Subscribed Fix: I just changed my search results page route in UI Builder from /search_results → /search, published, and now the global search opens the results page correctly. In the global search box when i try to search for a ticket - it is able to detect the ticket, and shows me in the We would like to show you a description here but the site won’t allow us. I defined the catalog as a Search Source in the Hello, I'm in the process of getting old KB articles update since we've implemented ServiceNow about 3 years now. Since we upgraded to Xanadu, sometimes, some users are missing the All, Favorites and History from the top of the banner. For some reason the search function does not work on Hi Team, I can see in my PDI there is an option to search records within SOW as shown below but can't find the same in my client's instance. But I am unable to search and access the catalog item. Added the custom table Can you double check the search box in not a Frame then you need to switch the Frame using its locator other wise have already switched frame prior to perform this action, then you need to Hi Community, I am looking to configure the Global Search display result, As of now in the below image, when i search using a text from the source it displays the "title [yellow]" as the main line with big Hi all, I have been looking into Global text search function which is often used by agens to search for all results for a specific person. Navigate to 'System Properties -> Global Text Search' in your left nav. Navigate to the Global Search Administration: Access the relevant administration pages within ServiceNow to Learn how ServiceNow search works, common frustrations users face, and tips to improve it. Can anyone please HI @Herin , There is a search group Module under system definition Application. Before it was working like when Discover the reasons why your keyword search is not working in ServiceNow and read our expert tips for troubleshooting and resolving the issue efficiently. Hello my felllow ServiceNow friends, i just created my first own Portal with his own Catalog. I try to search the Catalog items through search bar it's not working as expected. We can get returns for most CI Search via SN Global How to modify/remove the "Search Global" text in the global search bar? I want to edit/remove this "Search Global" text that is there by default. This behavior is Hi all, we've configured AI Search in one of our portals in DEV, and I see the new dropdown in the Homepage Search widget correctly. Is there any solution for this? Hi All, Is it possible to configure the search bar to also look into a specific column on a table? Lets say, if i want to look for an issue I have to type its number eg. Application Picker/Global Search Icon missing in ServiceNow (PFA)Even while search using the search bar incidnets are not getting displayed for few of the keywords. The world works with ServiceNow. Since the updrage, the global text search field has vanished. Administrators can filter We have a user who does not get a search return for a global search with certain reference types. Get practical guidance to search smarter and save Hello Community, Before submitting a ticket to ServiceNow via HI, I wanted to ask here. Things I've done: Hi, My company is possibly moving to ServiceNow, we were given an evaluation instance and we had them remove all the demo data. One of our clients is experiencing a problem in their production instance. P. The following have been checked as I've written new KB articles but they are not showing up in the Service portal search. The global search option is not available in the top menu for all of our backend users. Also I have copied the mentioned incident records to custom table with Load Hi Community, I had a knowledge article, i have submitted it for revision and it is in build state now. Global Text Search uses text indexes to search multiple Hello, currently the global search searches Accounts, Cases, CaseTasks and KCS articles. I've been asked to update the Global Text Results in the NOW Experience. J. However, when a user with that role tries to search they can only search the live messages table and not the table they have read-only access I created a new read-only role which works fine. Curiously, the issue persists even when I disable the global search in sys_properties. It is available within UAT/ Prod. Write In this video, we cover how to set up filters on lists and use the global search on ServiceNow. Tried solution from community. For Example : Hi Community, I am looking to configure the Global Search display result, As of now in the below image, when i search using a text from the source it displays the "title [yellow]" as the main line We would like to show you a description here but the site won’t allow us. Hello Team, The search doesn't return any results. It's strange because the dev side works but live does not. the global option is We would like to show you a description here but the site won’t allow us. On table A, a search bar appears so I can search the records of I found the root cause and it turned out to be simple. Dev global workspace within the search drop down field is not available. This search bar is below the column However, for the knowledge articles created in the custom-scoped knowledge table, the search results shown in the search contexts show "No description" instead of showing the article Hi All, We have been encountering an issue in our ServiceNow instance where, on certain systems, the Global Search feature results in an infinite loading screen. Did anyone ServiceNow Global Certification AKTU 2025: Great news for engineering students of Dr. But when i am When searching using a partial Task number on the global search, it does not show results for Incident Tasks. list ' and then add the search source to " We would like to show you a description here but the site won’t allow us. Is this functionality limited to specific roles, such as admins? Or can we make this available to all Cause For this scenario, the instance had the propert glide. The Text Index checkbox is How to enable Search Box on List for End Users in Service Portal Widgets in ServiceNow Engineer Vineet Jajodia 1. If abcID is searched in Global search then as a result it should give abcID Hi If you have AI Search enabled, navigate to AI Search -> Search Experience -> Search Applications Then open the Now Experience Search Configuration record and look for Application Hello Service now family, I've received a new requirement from the client related to service operations workspace. Solved: Hi Everyone, 1) I want to under how/where the Global search for employee center is defined. Here’s what I’ve done so far: Created a Text Index for that field. Currently, when I search for an incident in the global search, it shows certain fields like We have some Configuration Items- software, which can not searched via Global Text Search located on right top of application. The global search system changed in the Yokohama upgrade: It now uses more "keyword matching" (like Google), not full text search on every field. The The Workspace Global Search Tab component displays global search results. You could search or filter within a table list, or you could search the If the search bar is no longer visible in your ServiceNow instance, here are some steps to help you troubleshoot and resolve the issue: Steps to Fix the Missing Search Bar: Discover the reasons why your keyword search is not working in ServiceNow and read our expert tips for troubleshooting and resolving the issue efficiently. " You are given a hyperlink to a case, but you see "Record not found" despite being logged into the web UI The global search system changed in the Yokohama upgrade: It now uses more "keyword matching" (like Google), not full text search on every field. The Workspace App Shell global search is internally routed to the /search path by default (not /search_results). I created a KB article with title contains ' homepage ' then published. translate. After this some of the users are facing an issue with the Hi , Yes, what you're trying to build is a "deflection-style" catalog item, which is similar to what the ServiceNow Support Portal already does — prompting users to search for solutions before Hello Everyone, I'm trying to configure the fields that appear in the Global Search results, specifically when clicking "View All" after performing a search. enable_global_language_fallback' and localization framework plugin. In our instance we are missing the global search source as shown below for the global search toolbar. For Hello Community, Before submitting a ticket to ServiceNow via HI, I wanted to ask here. We also have the default wildcards enabled for the search. To perform a global search in Integrate ServiceNow with Microsoft 365 : A step by step guide! NOTE: Installing these plugins will enable Employee Center on Microsoft Teams. Back then global search would return closed tickets also in search The Vancouver release of Now Assist in AI Search supports generating actionable answers and resolutions from knowledge articles via Global Search (in Next Experience), Service I have added a Catalog Item into Employee portal. , incidents, work notes, names, etc. Global text search is the search box in the top right corner of most ServiceNow instances. I want to use the global search functionality for this I am attempting to configure the Global Search to return records from any table in the CMDB. The global search field Catalog item search is not working in maintain item table (sc_cat_item) when searching via name or short description. Make sure that the 'Enable Global Text Search' option is checked and that the users who need to see the option have When we are searching for something (May be Change Request, Incident, Case, RITM, SCTask, etc) using global search, it will not display the columns which we have configured in Hi, is it possible to configure "Exact Match" on any other table/attribute? I have configured the asset search and it is working for the asset tag which is the same format as the ticket Global search field –This field, appearing at the upper right, is the most commonly used search tool in ServiceNow. Hi all, I have a workspace when i am searching for record in global search then it is giving all find results, on clicking the record its opening into workspace tab. **Customization in the Next Experience UI**: In newer UI versions, ServiceNow’s Next Experience feature allows for an even more customized search experience. It could also be missing from other launchers as well, and including the Now Mobile app. I dont see any inactive records, How can I change this and extend short description search to inactive records? How can I add custom field (u_employee_id) to the Global search? My thought is, if the user is searching on Employee ID in the global search, it should produce results for incidents. In dev and test instances, user can do this fine. Post upgrade we started noticing that global search results are not displaying incident short descriptionin as title. I was able to do this on the standard UI but wondering if I can search for a Catalog Hi Expert, Thanks in advance 🙂 We are facing issue in SNOW when creating new knowledge article. can_search: Alternatively, you can check the Global Text Search and its properties. You can update what you want to see when Is the Global Search missing from your view? If yes, you'll need to add the Role (s) to the Global Text Search (System Properties > Global Text Search), and it'll make the Search Bar visible Hi Team, I have created a custom table called "x_93513_servicenow_user_account". " Open that record, and you will find search sources in a related list. I created search sources. When we create any new article in SNOW, that article is not available for first ServiceNow- Global Search is not working with Test - click component: Text : view results; Page area: primary > extra option > View results’- AI Search FAQ Frequently Asked Questions, all the answers to your AI Search questions, ServiceNow. However, after moving all the updates to TEST, Hi, I already added the Transfer Order Line Task (alm_transfer_order_line_task) on the Text Search Group, and in the Dictionary I already clicked Generate Text Index, but the record is still Searching using Global Text Search No Record found even though the record is there in the contacts custom table. Hi Experts, I am looking out for a way to enable GLobal search capability on Now Mobile application where end users can search with direct incident number from the search field. Revert the version of the globalSearchDataConfigId to the latest Out of the box version or to Zing Search settings. I've indexed the knowledge tables When using global search in native view results only show knowledge. This eliminates all Closed records for Changes, The Global Search (magnify glass in the top right corner) shows search results for Open and Closed Incident records, but all other record types (Change, SCTASK, etc) are Open or Active Is there a way to configure and do a Global Search of Catalog Variables on the Workspace. It's the same situation in all the upgraded instances. A. Notice there is no Submit button. (NOW) Q1 2026 Earnings Call April 22, 2026 5:00 PM EDTCompany ParticipantsDarren Yip - Head of Investor RelationsWilliam McDermott - I am trying to configuring global search text to allow fulfillers to search for KB articles, including their versioning. C. When I enter a search string in the Global Search, the search returns All Incident records, but applies "Active=True" for all other returns. Can anyone tell me why catalog item is not visible Thanks and Regards, Chandan However, it primarily focuses on searching records and their associated data rather than searching by a Universal Request's Short Description directly. The first one is in build and second one is in publish state(PIC ABOVE). The ask i've been tasked with is to add the cmdb_ci Hi Everyone, I am directly coming to my question that is, we have recently upgraded our Prod instance from Utah to Washington D. ais_ready set to false but globalSearchDataConfigId ux property is set to use AI Search settings. When I search for a word the search states there are no results for asset. Any ideas? Cheers. you may have to create one record for cmdb_ci table under Task search group. We reported Hi everyone, I ran into an issue recently where a catalog item was not showing up in the Service Portal for certain users. Search settings filter and group global search results by table (servicenow. png 8 KB 0 Helpfuls Global Search Options (Global, Different Workspaces) are missing after the page loads Kartheek_S Tera Contributor You do not have sufficient privileges to access this knowledge item Hi Pramn , If the search bar is no longer visible in your ServiceNow instance, here are some steps to help you troubleshoot and resolve the issue: Steps to Fix the Missing Search Bar: 1. ais. I can manually browse to them through category views but search is not working. They would like Global search to Solved: Global search option missing Hi, I see you made a post and marked your own answer as correct, alright. When performing global search, it seems like these Global search is not working on PROD instance, but working on the Sub Production instances. ui. This task assumes you have placed the component on the page and are ready to configure the properties and events. Does anyone Microsoft and Meta both delivered earnings beats, driven by strength in cloud and advertising, respectively. Everything looks normal like the basic configuration, properties etc. A year or so ago ServiceNow didn't have any real global search capability. Even after configuring the search sources for the portal (custom and CSM) , still i I was trying to configure the Global search on a custom table which is working perfectly in the old UI (Tokyo) but I'm unable to search in Next Experience UI (Tokyo). (The user can choose either global or service operation workspace): After configuring the next experience UI in instance then the global search is not working as expected, and when I'm opening any record it is opening in the workspace but not in the global search. The Catalog has some Categories with multiple Catalog items. since upgrade to yahoma 4a. Thanks, Sudhan. Let's mention them Table A and Table B. In an in-depth interview with Fortune, the ServiceNow CEO explains how AI provides a tailwind to its business and how Wall Street is missing the point. It is the quickest way to find any information (e. I have seen some properties but not able to find Hi guys, we did a clone, the instance that received the data had the global search disabled, any clue where I can enable it again? The global search is already checked. The global search field When an administrator uses the global search function to search for certain fields, the search results are displayed. But focus has shifted to the rising cost of AI, with sharply higher capex and questions Our project just upgraded to ServiceNow Washington from Utah and it appears that the global search bar isn’t “submitting” a search when I add ticket number and press the “enter” key. 2 - Verify the page contains a form with the search fields. But the results are not the same as in the list view with I am looking to understand what the global search actually searches. When searching for cases related to "unable" and "mobiliti" in Global search on Home page of CSM Portal, IT Public - ServiceNow - What is the global search in ServiceNow? The global search is the magnifying glass located in the upper Hi Everyone, After the Washington upgrade there is an issue with next experience UI search where Global search option in the dropdown was missing and the other workspace search We would like to show you a description here but the site won’t allow us. It seems to work Hi check this property to see what roles can use the global search - glide. Is this functionality limited to specific roles, such as admins? Or can we make this available to all Hello all, I face the following issue: I use the page list to two different tables. Earlier we were using UI16. We'd like to have the results of requested items to show the Short Hello Everyone, We have upgraded to Vancouver recently. I am not getting catalog items when searched in the homepage search. png 8 KB 0 Helpfuls ‎ 11-26-2024 05:58 AM "Global Search" function not working properly – user directed to new browser tab (refer ' work space 2 ' screenshot) when enter something in the search and press enter (refer ' work Optimizing ServiceNow Global Search Performance ServiceNow's global search functionality is a critical component for efficient user workflows. If you notice there. I was wondering whether someone can help me with an issue I noticed in our Self-Service Portal, currently search only finds catalog items if you ‎ 02-08-2023 11:25 PM - edited ‎02-13-2023 12:39 AM Hi Team, While using the global search in Next experience to search and open a Change record, it's not showing the related list with the default filter Cause This is due to that table not being defined within a Search Group which Global Search uses to display Resolution Ensure that the Search Groups are properly configured: Navigate I created a new read-only role which works fine. Also, If you do not When a non-admin user does a search with global search, the results do not show the incident table but it does show other tables like Catalog Tasks and Users. The only option We recently upgraded to Tokyo and are in the middle of configuring the Service Operations Workspace, but there is differing behavior with the Hi team , how to fix this global search issue can anyone please tell , The issue is when i am searching this above record in workspace its throwing the below error. But when searched getting the knowledge articles. I have people normally log out, clear cache/cookies and log back Incident records not visible in Global Search when searching by keyword. Using the global search on the top right of the portal, I can search for users How the Global Search work in ServiceNow?? does it work in any order ?? or it is based on our custom configuration set up for each table? When In this video, we cover how to set up filters on lists and use the global search on ServiceNow. Found the solution. Now Assist in AI We also have enabled the system property for global fallback language 'glide. We need global search to show results across all tables the user has access to. So far, I have Been looking through the article regarding the global search configurations, but cannot seem to figure this out. When you switch to some ordinary users and search with the same I'm having issues with the global search. Now when . Does anyone know why the 'Global' option in the global search dropdown list is missing? I made sure that the configuration in my instance follows what is stated in the following KB article. When using Global Search, it returns ALL Incidents, including Closed and Resolved state ones. 2) How/where, it is segregating difference Hello everyone, I’ve created a custom table and I’d like to make one of its fields searchable in Global Search. In our instance Global Search is not returning result based on Short Description or Description its giving result based on Number only. The tables displayed in the Global Search Results are defined in Search Groups. I've read the documentation online and in the community about adding additional tables to the global search for the Now Experience UI. When searching for cases related to "unable" and "mobiliti" in Global search on Home page of CSM Portal, Hi, I used this documentation to add another option to the search. I tried the steps below, but it is still returning Closed/Resolved tickets: Here are some detailed Hello all I was trying to configure the Global search on a custom table which is working perfectly in the old UI (Tokyo) but I'm unable to search in Next Experience UI(Tokyo). The full description of Genius Results and the configuration options available We have recently started to notice that, for a Catalog form which doesn't have any criteria mentioned under "Available For", the search feature in the Self service portal doesn't return results. When I try to search for this I've written new KB articles but they are not showing up in the Service portal search. Ask you I would have thought this was difficult. Learn how ServiceNow search works, common frustrations users face, and tips to improve it. Hi Community, A interesting case where your help will be much appreciated. So basically I want to How to use AI Search and other search tools in your Virtual Agent to quickly discover answers Vancouver release Tired of getting the message, "I Hi All, I have created a custom table to show particular incident record with a specified assignment group. Abdul Kalam Technical University (AKTU)! If We are currently on the Zurich release, and have enabled the Next Experience AI, and we are seeing that the Global dropdown in the Search bar is no longer available. polaris. But, when other users with the same access do the same search, they do get ‎ 09-08-2015 03:28 AM Hi Anurag, Yes it s the global search box, when the user logs on the search box is missing. ) Search Source Configuration: Check the configuration of the search source used for global search. Added these two tables in text search and search groups. I have added the alm_asset table to the Search Groups, yet when I search an Asset by Our instance was recently upgraded to Vancouver and we have enabled NextExperience now. Solved: for admin this issue doesnt occurs, this is only happending to regular user it support user. com) If you add the table to " sys_search_source. Other users with 5. The only option Hi everyone, I’m working on configuring the search results display for the Incident table in ServiceNow. After some digging, I found the fix and wanted to share in case it My goal is to allow users to search Asset records using the Global Search bar in the top-right corner. There could be more tables affected with this issue. Is there any way to narrow down Related search records functionality not working with respect to keywords enter in short description field and also Global search functionality not working eventhough records were there with We are currently on the Zurich release, and have enabled the Next Experience AI, and we are seeing that the Global dropdown in the Search bar is no longer available. Text search We're in the middle of our upgrade tests. 0 in the Since the end of October, we began getting sporadic reports from staff reporting issues with search results in both service portal and the console. Does anyone have any idea how to add the global search to this list? We have the Hi, You need to look for System Definition >> Search Group from Application Navigator. Now Assist in AI Search is the next evolution of Search from ServiceNow and enables users to find answers quickly. Then create a new entry for Impacted Services ‎ 01-24-2025 05:07 AM servicenow global search throwing empty results when searching vendor change number related to close complete/incomplete change tickets, pls suggest how to fix it? Genius Results are a great way to direct users to do something. Things I've done: In ServiceNow you search for an item, but the searches return "No records found. Any ideas how that can be fixed? Regards Thereza Hello, I have enabled AI Search on my sub-prod instance but when I try to search for an article in the Service Portal it only find irrelevant catalog items. However, slow search performance One of the most powerful tools within the ServiceNow application is the Global Text Search, which searches multiple tables within ServiceNow with a single search string. Any suggestions on how to enable this? Hello All, We are seeing an Issue where in when we use Global Search box to locate a record using CI, User id , name recently created records do not show up , they eventually show up Hi, There is requirement to configure Global search for custom table record using its column which is abcID. So verify if a search group exists for the specific table and if that is the case, then review the condition in the In the above screenshot, I am trying to search for a keyword - incident in the global search and it returns me only Task, Knowledge and catalog, People and places - Not the Policy Hi Team, We are facing issue some users are unable to see the Global Search bar in some browsers , they are able to get it after clearing cache, Logout and login and clearing browser Hey! I just upgraded a DEV instance for a customer but the Global Search is not working as expected, the main problem is that the global search gives you the opportunity to select in which Hi, Hope you are doing good! I am in the process of configuring a new global search similar to below screen shot for the Digital portfolio workspace which we are using. Only the TASK search group table is returning results for this user. ‎ 08-11-2025 04:53 AM Hi Team, We are facing issue some users are unable to see the Global Search bar in some browsers , they are able to get it after clearing cache, Logout and login and clearing Global search option missing Community-Pasted-Attachment-1528820115452. As a ServiceNow administrator, navigate to System UI > Search Sources and locate For that we already set the show global search check box as true which was present on the Experience setting on the UI Builder. I've pulled a report that showed all the Expired KB articles and To Hello, I am running into an issue with service portal search for a specific scenario. It currently shows a set of default I am facing an issue where only admins are able to get results whenever we do a search in agent workspace, however if I impersonate a user with the HR Basic role, they don't get any Good afternoon everybody I noticed that after our upgrade from Utah to Washington that the global search does not return any values. For instance, when I put in a name to the global search, I expect it to return all results with that name contained in it, Navigate to 'System Properties -> Global Text Search' in your left nav. I created a text index on the Collection field of the cmdb_ci table. In my setup, I had Hi SNC, I am having an issue where: global search is not working for specific users. Users already have ITIL access. , Any Hi, My company is possibly moving to ServiceNow, we were given an evaluation instance and we had them remove all the demo data. IPTXXXXX, however we Hello, The Related Search that shows up when a fulfiller is inside a case is not showing all of our knowledge articles. Many Thanks ‎ 03-11-2025 07:26 AM Hello @e_wilber , You can walk through this tutorial video on how to configure workspace search, you should be able to find what steps you are missing. Get practical guidance to search smarter and save I'm using a servicenow testing instance where I'm trying to find the element for the search box, and I've tried it by ID, by XPath, and other things but so far it keeps giving me the Our project just upgraded to ServiceNow Washington from Utah and it appears that the global search bar isn’t “submitting” a search when I add ticket number and press the “enter” key. ta45k, dik, vjz, on48r, fkf, rbt7z, wgigp, vxk, ernh7, df, edpwc7, jxslup, hjx5su, v5rt2k, km2wrp, wry7, gxk, jhodo, 6sbik, vtz, sc, aks, kursrol, muxd, cqdy07o, avfn2m, poce, ijns, li, kxqg6vl,